FAQ

Where can I run/walk?
Anywhere! This is your virtual 5K experience, and we want you to complete it wherever you can and want to — sidewalks, paths, treadmill — every mile counts!

What items are included with the Hail! From Home Virtual 5K participant kit?
The participant kit includes an exclusively designed designed t-shirt, finisher’s medal, and a personalized bib.

When do I need to complete my 5K?
Run, walk, or jog the Hail! From Home Virtual 5K any time during the month of October. You can submit your results on the portal through November 15th.

Do I need to submit results to get a medal?
Your medal is with your participant kit, but once you complete your 5K, sign in to your account and click "Log Result" and download your personalized finisher’s certificate. Be sure to share out any photos and your race day experience on the Hail! From Home Virtual 5K community.

How do I track my distance and time?
For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

When will my kit ship?
Participant kits will begin shipping week of September 29th. After that, kits will be shipped within 10-14 business days of when you register. Please allow a few extra days for shipping to Alaska and Hawaii. International alums who choose to receive a participant kit may face ship times of up to 6-8 weeks.

Do you ship internationally?
The Hail! From Home Virtual 5K participant kit ships free for addresses within the contiguous United States, Alaska, and Hawaii. All other addresses will incur additional shipping charges and may encounter increased shipping times. International participants can opt to instead receive a virtual kit with a downloadable bib and finisher’s certificate.

What do I do if my t-shirt doesn’t fit?
We do not offer any size exchanges post kit shipment — all changes to sizes need to be made prior to confirming registration.

Registration Questions

When is registration for the Hail! From Home Virtual 5K open?
Online registration for the Virtual 5K opens on September 1st and has been extended through October 26th. To ensure your participant kit arrives in time, register at least two weeks prior to the date you plan to complete your 5K.

Can we register as a team?
Yes, you can register a team at the start of the registration process.

How do I update my personal information within my account?
Login to your EnMotive account here. You can change all personal information here such as email, password, address, etc.

Can I register more than one person under my account?
Yes — you can register as many people under your account as you want. Select the "Register Another Person" option on the last page of registration, or you can start a new registration and enter your email as the account holder.

I have a promo code. Where do I enter this?
Alumni Association members get a 10% discount off registration. If you are a current member, sign in Go Blue Rewards now to get the code.

Team + Fundraising Questions

Am I required to be part of a team?
No, you do not have to join a team to complete registration.

How do I create and/or join a team?
In order to create a team you must first start the registration process. On the third page of your registration process, select your category and tell us who you are, then you can create your team. To join a team, use the dropdown menu on that same page to search for your team —add yourself and submit your registration.

How do I become the Team Captain?
To become the Team Captain you must be the first person to register/create the Team.

Where does a portion of my registration go?
A portion of every registration is a tax-deductible gift and goes to the LEAD Emergency Assistance Fund. The LEAD Emergency Assistance Fund will be used to provide additional support to Black, Native American, and Latinx students who face financial strains and are recipients of the LEAD Scholarship at the Alumni Association of the University of Michigan. Support helps ensure a scholar’s successful progression through college and may cover fees, room, board, books, emergency travel, and/or emergency medical assistance, and other related hardships in the wake of the COVID-19 pandemic.

Contact Us

If I have a question regarding registration or my account, who can I contact?
You can reach out to us at help@enmotive.com and we would be glad to help you out wherever you may be having difficulty.

If I have a question regarding the Alumni Association of the University of Michigan about the LEAD Emergency Assistance Fund who can I contact?
If you have any questions on the LEAD Emergency Assistance Fund or your tax deductible gift, you can reach out to us at LEADgiving@umich.edu.